Get in Touch With Us
This page tells you how to reach the editorial team behind Best Online Casinos, what we can help with, and — just as importantly — what we cannot. We publish research-based reviews of US online casinos, with a particular focus on free spins offers and the wagering terms attached to them. We are a publisher, not a casino operator, so we have no access to your player account, your balance or your pending withdrawal.
Email Is the Fastest Way to Reach the Editors
Write to us at [email protected]. Every message is read by a person on the editorial team. We aim to reply within two business days, and longer during holiday periods.
A few details make a reply far more useful:
- The page you are writing about — the URL or the headline. Our bonus pages change as operators update terms.
- The state you are in — legal availability of real money online casino play differs state by state, and so do the offers on display.
- The offer wording you saw — a screenshot or copy-paste of the free spins or deposit bonus terms helps us check whether an operator has changed conditions since our last review.
- Dates — when you signed up, when the spins were credited, when a term appeared to change.
Please do not send account passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and we will delete any message that contains them.
How We Make Money, and What That Does Not Buy
Some links on this site are commercial. If you open an account with an operator after following one, the publisher may earn a commission. That funding pays for the research. It does not decide who appears, where they rank, or how their terms are described. An operator cannot pay to have a wagering requirement left out of a review, and a low editorial rating is not for sale. If you believe a write-up reads like an advert rather than an assessment, tell us and quote the sentence — that is exactly the kind of message we want.
What We Can Help With — and What Belongs With the Casino
| Your question | Where it goes |
|---|---|
| A bonus term we published looks wrong or out of date | Email us — we will re-check the operator's current terms page |
| Free spins were not credited to your account | The casino's own support team first; tell us afterwards if you see a pattern |
| A withdrawal is delayed or refused | The casino's complaints procedure, then the regulator in the state that licenses it |
| KYC or source-of-funds documents are being re-requested | The casino's verification team; we can explain what the checks usually involve |
| Whether an operator is available where you live | Email us, but always confirm on the operator's site before depositing |
| You want to be self-excluded | The casino's own tool and your state's self-exclusion program |
Free Spins Questions We Get Most Often
Free spins are the offer type that generates the most reader mail, because the headline number is rarely the whole story. When you write to us about one, these are the points we will look at, and the ones worth checking yourself before you claim anything:
- Is a deposit required? Most spins packages are tied to a qualifying deposit. A no-deposit offer is different in kind and usually much smaller.
- What is the wagering requirement? Spins winnings normally convert to bonus funds that must be wagered a set number of times before withdrawal.
- Is there a cashout cap? Many spins offers limit what you can withdraw from them regardless of what you win.
- Which games do the spins run on? Operators often restrict them to one title or a short list, each with its own RTP and volatility.
- How long do they last? Expiry on spins and on the resulting bonus balance is frequently measured in days, sometimes hours.
- Is there a maximum bonus bet? Exceeding it while bonus funds are live can void winnings entirely.
The Operators We Currently List
Questions about specific brands come up constantly, so here is what our current rankings cover. Editorial ratings on this site are our own assessments, not customer-review scores, and the offers below are as advertised by the operators — verify the live terms on their sites before you act on them.
Raging Bull — ranked first, and the one readers ask about most
Raging Bull sits at the top of our list with an editorial rating of 10.0, largely because its advertised package — 410% up to $10,000 plus 50 free spins — combines a very large match percentage with a spins component rather than treating spins as an afterthought. That headline figure is also the reason it draws the most reader mail. A match of that size is normally paired with substantial wagering, and the $10,000 ceiling is a maximum, not an expectation: reaching it would require a deposit most players will never make. The limitation worth naming is simple — the value of this offer depends almost entirely on terms the headline does not state. Check the playthrough multiple, the maximum bet while the bonus is active and any cashout cap before you deposit. If those terms differ from what we have published, that is a message we want.
Magician Bet — a no-wagering structure, with a smaller ceiling
Magician Bet is here at 9.9 for a different reason: its 101% No Wagering offer removes the single element that most often frustrates bonus players. Where a conventional match requires you to turn over the bonus repeatedly before anything is withdrawable, a no-wagering structure is far easier to evaluate honestly. The trade-off is scale. A 101% match is modest next to the triple-digit percentages elsewhere on this page, and "no wagering" does not automatically mean no other conditions — minimum deposits, game restrictions and time limits can still apply. Read the offer page for what remains rather than assuming the absence of playthrough clears everything.
Slots of Vegas — free spins tied to a named title
Slots of Vegas earns 9.8 and belongs on a free spins page specifically because its advertised 375% bonus plus 50 free spins on Cash Chaser names the game the spins run on. That specificity is useful: it lets you look at the title itself — its volatility, its RTP as published by the provider — before deciding whether 50 spins are worth anything to you. The limitation is the flip side of the same feature. Spins locked to a single slot are worthless if you dislike that slot, and the 375% match carries its own wagering conditions that apply to the cash portion independently. Treat the two halves of the offer as separate decisions.
Uptown Aces and the rest of the list
Uptown Aces also rates 9.8, advertising 600% for new players — the largest match percentage we currently list, and one where the wagering terms deserve proportionally more scrutiny. Below it, Card Crush (9.4, Instant Welcome Reward of 2 Mystery Coins and 5 Cards) and Zumba Cards (9.4, 250% deposit bonus up to 250 SC) use sweeps-style currency rather than a straight dollar match, which changes how value and redemption work entirely. BetUS (9.3) advertises 200% up to $4,000 for new players; Amazon Jackpots (9.2) lists 4 posters plus 40 free SC and a bonus wheel for $20 — note that this one requires a $20 purchase, so it is not a free offer; Slots and Casino (9.1) advertises 500% up to $2,500 across three deposits; and Bets.FM (8.9) lists a 225% deposit bonus up to 1 BTC with 225 free spins, which is a crypto-denominated offer and will not suit readers who want to fund an account in dollars. If you have a question about any of these, name the brand and the term in your email.
Money Questions: Deposits, Payouts and Where to Direct Them
We cannot see your transactions, but we can explain how the mechanics usually work and what to check. Costs of taking part vary: a minimum deposit is typically required to trigger a match or spins package, and that deposit is your own money at risk, not a gift. Common funding methods for US players include debit cards, some credit cards (issuer approval varies and cash-advance fees can apply), ACH and online banking transfers, wire transfers, prepaid cards and, at some operators, cryptocurrency. PayPal availability is limited and depends on the operator and your state — never assume it is there.
On the payout side, the details that matter are the minimum withdrawal amount, the per-transaction and monthly withdrawal limits, any processing fee, and the time from request to funds arriving. Bank and ACH payouts generally take longer than they do to go in, and every legitimate operator will complete identity verification before releasing money. If a payout is stalled, the sequence is: the casino's support team, then its formal complaints procedure, then the state regulator that licenses it. Send us the outcome — patterns across multiple readers do affect how we describe an operator.
Game Categories You Can Ask About
Free spins are a slots promotion, but our coverage runs wider, and reader questions follow the same categories:
- Slots — including progressive jackpots, where the top prize builds across players; RTP and volatility are the two figures worth comparing.
- Table games — blackjack, roulette and baccarat, each with rule variants that change the house edge.
- Live dealer rooms — real tables streamed in real time, usually with higher minimum stakes and no autoplay.
- Mobile play — browser-based casinos and dedicated apps, where game libraries sometimes differ from desktop.
Bonus terms frequently exclude or weight table and live games differently from slots. If you cannot tell from an operator's terms which category your play falls into, ask us and we will look at the published wording.
The Other Products These Operators Run
Several brands on this list are not casino-only, and readers sometimes write to us about the wrong side of the business. BetUS, for instance, is known for sportsbook wagering alongside casino play, and Bets.FM's name signals the same crossover. Sports betting is regulated separately from online casino gaming in most US states, and its promotions work differently — odds boosts and bet credits rather than free spins and playthrough multiples. Bonuses from one product usually cannot be moved to the other, and sportsbook wagering typically does not count toward casino bonus wagering requirements. Card Crush, Zumba Cards and Amazon Jackpots operate on sweepstakes-style models with their own coin and redemption rules, which sit outside conventional real money casino licensing. Tell us which product you mean and we will answer about that one.
Legal Standing, Eligibility and Where to Check
You must be at least 21 in most US jurisdictions to play at a licensed online casino, and 18 or 21 for sweepstakes-style sites depending on the operator and your state. There is no single national online casino licence in the United States. Regulation sits with individual states, and only a minority have authorized real money online casino gaming; sports betting is licensed separately again. Federal law shapes the framework — particularly around interstate payment processing — but the question of whether you may legally play is answered at state level.
Two practical consequences follow. First, an operator accepting registrations from your state is not the same as being authorized to serve it; those are different facts and only the second one carries consumer protections such as a regulated complaints route. Second, geolocation and identity verification are standard requirements, not obstacles — expect to prove your age, identity and location, and in some cases your source of funds. We describe licensing as we can verify it and flag where it is unclear. We do not describe any casino as completely safe, and we cannot guarantee that any withdrawal will be paid.
If you are comparing sites that sit outside the main licensed framework, our guide to casinos operating without GamStop restrictions explains what differs and what protections you give up.
If Gambling Has Stopped Being Fun
Gambling is entertainment with a cost, never a way to make money or fix a financial problem. If you want to step back, you do not have to wait for our reply. Most operators offer deposit limits, loss limits, cooling-off periods and self-exclusion in the account settings. State self-exclusion programs and device-level blocking software work across sites rather than one at a time. The National Council on Problem Gambling runs a confidential 24/7 helpline on 1-800-GAMBLER. If you mention this in a message to us, we will point you toward the relevant resources and will not follow up with promotional content.
Corrections, Complaints About Us, and Partnership Mail
Corrections take priority over everything else in our inbox. Terms change without notice, and a bonus page that was accurate at our last check can drift. Our fact-check date for this page is Sep 25, 2026; if you find something published here that no longer matches an operator's live terms, tell us and we will verify and update it. Editorial mail — including notes for Mason Jennings on the review team — goes to the same address, as does commercial and partnership correspondence, which is handled separately from editorial and has no bearing on rankings.
The short version: check the operator's own terms before you deposit, bring us anything that does not match what we published, and take account problems to the casino and its regulator first. We will answer what we can and say plainly when something is outside what we know.